Return and Exchange Policy

Return Policy

If you are not entirely satisfied with your purchase, any goods exchange will arrange according to the our criteria.

All return items should be fulfilled following requirements: Not Worn, Not Used and Not Damaged

Exchange Process

  1. Customer should notify us within 14days after orders delivered.
  2. Please pack the item by using bubble pouch together with the receipt copy. Sending back to following address within 30days.
    ALVA AND PASSION (Returns)
    Address: Rm05, Flat E, 3/F, Superluck Industrial Centre Phase 2, 57 Sha Tsui Road, Tsuen Wan, N.T, Hong Kong
    Postal Code: 00852
  3. We will proceed with the exchange procedure according to your request within three days.

For further assistance, please contact us.